FAQ


Frequently Asked Questions

Where do I send merchandise for return or exchange? 
You may send the merchandise to 679 Washington St #8-196, South Attleboro, MA 02703

How do I return an online purchases by mail?

  • E-mail returns@pyarii.com to obtain a Return Authorization Number within 15 days of the invoice generated date (date shipped).
  • Purchases with a Return Authorization date within 30 days will be refunded back to the original form of payment.
  • Purchases returned without a Return Authorization Number or beyond 30 days of the invoice generated date (date shipped) will not be refunded.

Order Related FAQ

1. Do you save my billing and shipping information so I don't have to enter it each time I place an order?
Once you create an account we will have your information saved on file; however, you may edit your shipping information online if you need to ship to an alternate address.

2. What is the difference between a billing and a shipping address? 
Your shipping address is where you would like us to deliver your order. Your billing address is the same address as that of the credit card?s billing information. The billing information you provide must be the same information that your credit card issuer has on file. If your billing address doesn?t match what the bank has on file, your order will be placed on hold. This may cause delays or cancellations.

3. I didn't receive an order confirmation or shipping confirmation. What should I do? 
We are sorry that you did not receive confirmation of your order. Please contact us immediately at orders@pyarii.com and we will assist you.

4. Why am I being charged tax when there isn't sales tax in my area? 
RI Sales tax is charged as this is where the products are being shipped from.

5. My order was cancelled, but there is a charge on my account. When will this charge be credited to me? 
The charge you see on your account is actually a pre-authorization hold. This hold will drop off from your account according to your credit card issuer's (Bank) policy. This may be a few days to a couple of weeks. You should contact your credit card issuer to find out exactly when the pre-authorization hold will be released.

6. Why is my size not showing on the pull down menu? 
Our company selects a range of sizes to be offered based on our experience with broader demand. We offer sizes from S - XL and 2-16. When we run out of stock in a particular size, color, or item; you may place a pre-order to reserve your product when we receive more quantity in stock. You may also refer to our size chart.

Policy Questions FAQ

1. What is your online privacy/security policy? 
We ensure that your personal information is private and secure. You can review our privacy policy online.

2. What happens if my package is lost or stolen?
Pyarii ensures tracking information is provided. If your package gets lost or stolen by the shipping company, we will replace your item for you.


Account Information FAQ

1. How can I find out about special offers and promotions?
When you create an account, you may specify that you would like to receive email updates about future offers and promotions.

2. How do I change my account information? 
You may change your account information by logging into your online account, and then you can edit your current information by clicking the edit link next to the portion of information that you would like to change.

Product Related FAQ

1. How do I know what size I wear?
Please refer to our Size chart.

2. What is the best way to take care of a garment I have purchased from Pyarii? 
All Pyarii clothing comes with a garment care tag, so we recommend that you follow the instructions carefully in order to avoid damaging or shrinking the garment.

3. How do I locate an item? 
To locate an item, please search our database on our website using keywords or contact us at hello@pyarii.com


Customer Care FAQ***

1. How do I find an item online that is sold out in the color and/or size that I need? 
We do take backorders for all our garments at the moment. If the product you are purchasing is currently on backorder, we will send you an e-mail notifying you and the estimated shipping time in order for you to receive it.

2. Do you have a catalog? Not at this time.

3. I keep getting an error page and/or the site is functioning slower than usual. What should I do? 
Please contact us immediately at hello@pyarii.com so we can assist you.


Shopping Bag Related FAQ

1. Why do we need your credit card verification code?
Card security codes are the three digit codes printed in the signature panel on the back of Visa?, Master card? and Discover? issued credit cards or the four digit code printed on the front of American Express(R) cards.

These non-embossed codes are printed on the cards when they are created and are determined by algorithms unique to each card number.

We request this code and verify it with your credit card company to ensure your protection against unauthorized purchases.

 Returns FAQ

Where do I send merchandise for return or exchange? 
You may send the merchandise to 679 Washington St #8, South Attleboro, MA 02703

How do I return an online purchases by mail?

  • E-mail returns@pyarii.com to obtain a Return Authorization Number within 15 days of the invoice generated date (date shipped).
  • Purchases with a Return Authorization date within 30 days will be refunded back to the original form of payment.
  • Purchases returned without a Return Authorization Number or beyond 30 days of the invoice generated date (date shipped) will not be refunded.